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FAQ
This is a list of some questions and answers most potential clients are interested in knowing. Please if you have a question that has not been addressed give us a call 201-618-0278 we would be happy to answer it or discuss any questions you may have further concerns about.
How are rates applied?
Rates apply to all virtual and in-person sessions. Rates apply to errands including related travel time. Rates apply to all research and communication i.e. phone calls, text and email related to an organizing project. All fees are service fees only and do not include the cost of any purchases or third party vendor charges. Service after normal business hours will incur additional charges.
01
Does the Pay-As-You-Go (PAYG) sessions have a minimum number hour requirement?
Yes. There is a 4 hour minimum for single sessions. Thereafter all services are billed in 15 minute increments. Payment is due in full at the end of each single session, including any reimbursement for supplies. Minimum two hours when a discount package is purchased.
02
What is the Assessment fee?
The Business Service assessment fee is $360 for up to 2-hour assessment. The Coaching Service assessment fee is $250 for up to 2.0 hours. However, when the client commits to a discount package at the end of the assessment visit the assessment fee is applied toward the discount package total purchase price.
03
How much is the deposit for PAYG?
The initial deposit for Business Services for PAYG is $360. The initial deposit for Productivity Service PAYG is $360. Each PAYG sessions requires deposit to confirm a session. The balances is due at the end of the PAYG session and is based on the total number of hours used in the single session.
The pre-paid discount package balance is paid in full at the end of the first session. If the discount package commitment is made after the assessment fee the deposit is the same as stated above.
04
How much is the deposit for Coaching and Business Consulting Services?
The deposit is $250 for each coaching session. The balance is due at the end of the coaching session. The Consulting service deposit is $360. The balance is due at the end of the consulting session. The Consulting balance is based on the total number of hours used each session (if in person session) or to complete the task (if virtual). The balance of Consulting hours are paid in full at the completion of each task or session, whichever comes first. The cancellation policy applies to Coaching and Consulting Services as well. Deposits are non-refundable after 48 hours from scheduled start time.
05
Is there a cancellation Policy?
Yes. There is a 48 hour session cancellation policy for all services including discount packages. Cancellation of discount package and PAYG scheduled sessions in less than 48 hours from the start time will result in a lost of 4 hours or the number of hours scheduled whichever is greater. In the case of a discount package the hours will be deducted from your remaining hours and for pay-as-you-go clients you will receive an invoice for same. Late cancellations due to unexpected illness or other emergencies will be evaluated on an individual basis.
06
Is there anything I should know about insurance?
Due to insurance restrictions, we are not allowed to provide transportation unless it is in the client's vehicle. For liability purposes shoes and other related work protection are required. We are fully insured with General Liability and Professional Liability coverage. We do not accept insurance for our services.
07
Does the discount apply to additional Organizers?
The rate for each additional organizer hired when you purchase a Business discounted package is the current 15% discount rate.
08
If I don't use all my hours can I get a refund?
No. Unused hours purchased in a package or in single sessions are not refundable. However, when you purchase a discount package unused hours can be donated to a charity (501c3) within 5 miles of residence or business address at the time of purchase.
09
Please explain "Locked-in Rates"?
When you purchase a discount package, additional hours purchased within 12 months from the date of purchase will be at the same hourly rate as the initial package. The minimum hours required to be purchased is 32.
Rates changes will not affect the hourly rate of minimum purchase packages. Rates may be changed without advance notice. No additional discounts or coupons apply to the advertised discount.
10
What benefits and rules apply to Sales?
Hours expire on the one year anniversary from purchase date. Hours are NOT transferable. There is a 4 (four) hour minimum per session. Unless otherwise indicated ALL sales require at least the purchase of 32 hours. Must receive payment for all sale hours no later than sale expiration date. Sale rate is NOT "locked in" after sale expires. If payment is other than check or cash there is a 3% plus .30 transaction fee. Additional Organizers are $90 per hour.
11
What are hourly rates after published business hours consultation/advising services?
Service rates offered after published business hours and holidays vary. Six (6) hour minimum at 1.5 hourly rate or 2x hourly rate as related to service.
12
Speaking Protocol
We need at least two weeks notice for speaking engagements.
Our honorarium/commission is $1000 plus applicable travel, lodging, meals and parking.
Email Josephine directly at jpaige@pinch-hitter.com to schedule an appearance.
13
What form of payment do you accept and when is payment due?
Are there any additional fees?
We accept PayPal, MasterCard, Visa, American Express, and Discover card. There is a 3.9% service fee.
We also accept checks, cash, debit cards. There is a $45 check fee for any returned checks.
Of course any cash payments will be followed with a receipt.
The PayPal transaction fees apply to all payment methods except cash, check and debit cards.
The PayPal transaction fee is 3% plus .30 cent.
All fees apply to residential and business transactions.
For PAYG the balance is due at the end of the session and is based on the total number of hours used in a single session, minus the deposit. (Four hour minimum.)
The DISCOUNT package balance is due, in full, at the end of the first session, minus the deposit.